A strong start for every baby
Lyttelton Health Centre

At Lyttelton Health Centre, welcoming a new baby is more than a routine process, it’s an opportunity to support families and ensure their little ones get off to the best start.
Upon receiving a Maternity Birth Summary, the reception team sends out a welcome-to-baby card, enrolment form, and personalised welcome letter. The administration team then creates a preliminary enrolment for the baby, automatically triggering recalls for immunisations. If the enrolment is not completed by six weeks, nurses are alerted to follow up, ensuring no child misses crucial early vaccinations.
Accurate information is essential. The team verifies addresses against the National Health Index (NHI) database, preventing discrepancies and maintaining trusted communication with families.
“Our admin team takes great pride in being the first to extend a warm welcome to each new baby via our welcome letter and personalised card,” Lyttelton Health Center Admin Team Leader, Kathie Jackson, said. “By streamlining the enrolment process that then creates recalls for immunisations, we help ensure no child misses out on their early vaccinations.”
One recent improvement is the introduction of gender-neutral welcome cards, which acknowledges gender identity isn’t always determined at birth and respects the wishes of all families.
Achieving 90% immunisation coverage for 24-month-olds by 30 June 2025 is a key priority for Pegasus Health. With immunisation rates steadily improving, proactive enrolment and the continued efforts of practices like Lyttelton Health Centre play a crucial role in reaching this goal.