Privacy statement

We collect information from you directly, or from someone you have agreed we can speak to, for example, whānau, a support person or a relative. We will talk to you first to collect information unless there is good reason not to, for example, if you are sick and cannot agree to the information being provided to us. 

To provide services to you information is also collected from other health care providers, for example your general practitioner. These providers will have their own policies for sharing your information with us. 

If you provide information to us via a form through our website, we collect, use and store that information in accordance with our website Terms of Use.

We use your information to provide you with health services.

In some of our services like Refugee Health, Tautoko Hauora, Child and Whānau Support - Tautoko Hauora, we link you to another organisation, and so your information is shared in a referral.

Your information is also used to report on the services we provide to you and other people across Waitaha Canterbury, and to help improve health services. You will not be identified unless that is required, for example by Health New Zealand | Te Whatu Ora in our funding contracts.

We have access to information from general practices for clinical and administrative purposes, and to support them in their work and to provide health services.

There are times when by law we are required to share information, for example when requested by Manatū Hauora | Ministry of Health.

• Find out more about why we collect information and how we use it.
• Find out more about how we share your information. 

We use Microsoft Office 365 for our email and other office productivity applications, and Microsoft Azure Cloud services. For patients of the 24 Hour Surgery and a number of the other health services we provide, we use a patient management system.

All reasonable steps are taken to ensure the personal information we collect is protected against loss, unauthorised access and disclosure or any other misuse. We have a number of security measures, including data encryption where possible and role-based access controls.  We follow the relevant health standards and guidelines for storing and sending information.

Information is kept for as long as legally required and for our specific organisational purposes. We are legally required to keep your health information for a minimum of ten years after the last time we provided you with a health service.

You have the right to:

• Ask us to see any of your personal information that we hold.
• Ask us to correct your information if you think it is wrong.

Your caregiver or representative can also ask for information about you.

To make a request to see or correct your information, please contact:

• Email privacy@pegasus.health.nz 
• Complete our online contact form 
• Call 03 379 1739 and ask to speak with the Privacy Advisor 
• Mail P.O Box 741, Christchurch 8140 

Read more about making requests for information

If you have concerns about your privacy and the handling of your personal information, please let us know. We will work with you and do our best to resolve your concern. We are always open to improving our processes and systems. 

Read more about our complaints process

If we are unable to resolve your concern, you have the right to complain to the Office of the Privacy Commissioner. Options for contacting the Privacy Commissioner are on the Commissioner’s website (privacy.org.nz).