• 24 Hour Surgery Information

    In a medical emergency, call 111

    Call 24 Hour Surgery

    Call: 03 365 7777

    How to get there
    We are located at 401 Madras Street, Christchurch Central.

    Parking
    You can enter our carpark from Madras Street; turn left just before the lights on Bealey Avenue. We have a drop off area at the front entrance for patients who may require this.

    Public Transport
    You can plan your bus trip from the Journey Planner on the Metro website.

    Accessibility
    We have wheelchair parking and an accessibility ramp. Wheelchairs are available if you need them. We also have an interpreter service available.

  • Unsure where to go?

    In a medical emergency, call 111
    • Want 24/7 health advice?

      Call your GP or Healthline to talk to a health professional 24/7 and they will point you in the right direction.

    • Need a GP appointment

      Call your GP, find a GP or visit Practice Plus for a virtual appointment

    • Should I visit the 24 Hour Surgery?

      Call your GP or Healthline to talk to a health professional 24/7 and they will point you in the right direction.

For health 

We share your information with someone else when they need it to provide you health services. For example, if we need to refer you to another health service provider, or to provide information back to your general practitioner if you have been referred to one of our services or programmes. 

We will usually tell you before we share your information, although we might need to share information without telling you first, for example, because you are unconscious, or we are concerned about your or someone else’s life or health. 

24 Hour Surgery and other Pegasus services may access and contribute to your healthcare information reflected in HealthOne, as part of providing you with care.

HealthOne is a South Island based secure electronic record that allows registered healthcare providers directly involved in your healthcare, to quickly access information such as your test results, allergies, medications, GP summaries and hospital information. HealthOne adheres to the principles of the Privacy Act 2020 as well as the Rules set out in the Health Information Privacy Code 2020.  Access is only possible via an approved highly secure healthcare information network which is regularly audited and tested. 

Privacy auditing is used to check that only those directly involved in your care are accessing your information. To find out more about HealthOne please visit the HealthOne website.  Please note that you are entitled to restrict the sharing of your healthcare records by contacting 0508 837 872 or emailing healthone.privacy@pegasus.health.nz.

Sometimes the law requires or allows us to use and share your information. This includes under the Health Act (legislation.govt.nz), to report on certain infectious diseases, and if the Health and Disability Commissioner asks for information for an investigation. 

We provide information to organisations like Manatū Hauora | Ministry of Health, and Health New Zealand | Te Whatu Ora Waitaha Canterbury as a requirement of our contracts with them to provide health services and programmes to the community.

Where possible, we will provide information that does not identify you. 

Sharing because we have been asked to 

You can ask us for a copy of your information – find out more about making a request

When we are asked to provide information to someone else, or we consider there might be a legal requirement for us to provide information to another organisation, we follow the Privacy Act (legislation.govt.nz) and other relevant Rules under the Health Information Privacy Code (privacy.org.nz)

Go back to the privacy statement page